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THE COMPANY
The Home Market is a trading title of The Designers Business Partnerships Limited. The company was incorporated on 8th March 1995 as a Limited Company number 3030417.
CONTRACT LAW
This web-site is offered as an online designer furniture shopping experience for freelance interior designers and specialist contractors. When you purchase from this online shop a contract between ourselves and you is automatically expressed. This contract is subject to English Law and as such we both agree to submit to the non-exclusive jurisdiction of the English Courts. This does not affect your non excludeable statutory rights.
We are happy to serve designers outside the UK. However, we give no warranty, expressed or implied that the use of this web-site to purchase products will form in full or part a contract compliant with any law in any other part of the world.
ACCESS
Customers to the site are considered as temporary visitors and we reserve the right to refuse its use to customers under the age of eighteen without the express permission of a parent or guardian.
We do not accept liability for any direct loss, consequential damage, loss of data, loss of income or profit, loss or damage to property and/or loss of claims from third parties. We reserve the right to refuse access to the site to any customer or designer for any reason.
LIABILITY
Every endeavour is made to ensure the information on this site is accurate. However, we make to warranty or endorsement of any kind, expressed or implied. We reserve the right to modify or withdraw any product with or without notice to you. For your part you confirm that we shall not be liable to you or any third party for any modification or withdrawal. Your continued use of this website shall be deemed as acceptance of the products and the conditions under which they are sold. Any limitation in liability in these conditions will not mean that the whole contract is unenforceable. All other parts or clauses within the conditions will apply separately. Care must be taken to protect your account details and login since you will remain liable for any transaction unless they are proven fraudulent.
PRODUCT DESCRIPTION
Specifications and descriptions of products on this website are not intended to be binding. They are only intended to give a general overview. Colour, material description and relative size may vary depending on your browser software. Should you wish products to match each other they must be ordered together. We cannot guarantee to be able to repeat a product specification at another time.
The furniture manufacturing process may involve a great deal of hand finishing which will mean that each item will be unique but often not an exact match. In this process we use solid woods, veneers and composite board. Solid wood can be unstable and subject to movement when exposed to heat and variations in humidity. This is considered acceptable unless the function is impaired. Natural woods will be affected by sunlight and no liability can be accepted for this change.
COLLECTION
We recommend that prior appointments for collection must be confirmed with customer services. Adequate time must be given for unwrapping /inspection and re-wrapping of your purchase. Your vehicle should be checked to ensure that it has adequate space to carry your products safely. You will also require packing to make sure the items do not slide about and are damaged.
DELIVERY
We make every effort to deliver to you as quickly as possible. However, we will not be liable for any loss caused to you by late delivery. If you are concerned with regard to your delivery please contact customer services. They will be able to advise you on the current position of your order and will make arrangements to give you regular updates until it arrives. It is important that we match your expectations as closely as possible but we cannot make any contract where time is of the essence unless specifically stated in writing by one of the principals of the company.
Your order will be delivered by one of our own vehicles or by courier or by contracted transport. It will arrive on a standard delivery which will mean from the rear of the lorry or , where possible, to your door. It is possible to request our silver service which will deliver into your chosen room and space, unwrapped and all packaging removed. To arrange this service you will need to arrange a quotation through customer service. You will also need to check if your personal insurance will cover the interior delivery risk or whether you wish to have an insurance cover arranged by our contractor.
It is the customers’ responsibility to ensure that there is adequate access for your order to be delivered. If products are returned to us as undeliverable for any reason we will refund the invoice price of the goods less any transit and administration costs. Goods lost or damaged in transit will have the liability limited to the invoice cost of the goods.
INTERNATIONAL DELIVERY
We are not able to arrange deliveries outside of Mainland UK.
RETURNS & REFUNDS
The online company has a MINIMUM FUSS returns policy which follows the UK law for distance selling 2000 (UK Mainland only)
If you are not fully satisfied with your purchase it may be returned by following a few simple guidelines outlined below. Approved refunds are instructed through accounts immediately. However, it may take your credit company up to 10 days to place the funds back in your account. Paypal refunds are usually refunded in 24 hours.
FOR GOODS PURCHASED ON OUR DELIVERED SERVICE
Within three days of receipt of your purchase.
Ensure that your purchase is unwrapped and checked.
Set ALL the packaging aside for seven days making sure any barcodes are visible
Check for incorrect items or damage.
Within seven days of receipt of your purchase.
- Register the issues on the returning goods e-mail here and return.
Take images of the product and any damage or faults to attach to the returns e-mail
Keep a copy of all the images and e-mail (Both hard copy and electronic).
Re-wrap the items in their original packing (Inadequate packing may be refused).
We will contact you to arrange the method of return.
Goods will be inspected in our warehouse and ‘sanctioned legitimate’
The refund will be transferred to you account within 30 days of clearance.
FOR GOODS PURCHASED ON OUR COLLECT SERVICE
You should follow the same process one to seven (1-7) as above for the delivered service.
Return to the showroom fully wrapped and obtain a returns note signature.
The goods will be inspected in the warehouse and signed legitimate.
The refund will be transferred to your account within 30 days of clearance.
It is possible for inspection of returned goods to be done with the customer. If this is required you will need to give seven days notice to customer services so that a mutually convenient appointment may be made.
The company can arrange collection of ‘collected goods’ but this will involve a charge related to the collection address. Arrangements may be made through customer services.
DATA PROTECTION
We adhere to the requirements of the 1988 UK Data Protection Legislation.
We will use our best endeavours to keep your order and payment secure. However, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide.
Every precaution has been taken against fraud. In the unlikely event that our secure server is breached we cannot be held liable for any consequential loss or damage you may incur.
COMMUNITY RESPONSIBILITY
The way we donate locally, nationally and internationally is constantly reviewed – our wish is to do more.
Fixed annual amounts are given to enhance the local community and ALL staff are encouraged to work within and for charities in the local area.
Nationally we see our responsibility, both corporately and individually, to develop an ongoing legacy which improves the living conditions of the under privileged. As a company we focus on education mentoring, health and personal development. We support those whose childhoods have been fractured and the sustaining of a world which is at risk from human behaviour. Our national giving is quarterly and relates to 1% of all monies taken as sustained purchases from the web-site. Our international giving is a fixed amount given monthly and reviewed annually.
COOKIES
Cookies are designed to hold a small amount of information about the use of the website. Without cookies we cannot operate your shopping bag or checkout. Therefore we consider them as part of our customer service. It keeps our dealings transparent and our communication up to date.
If you find this policy invasive you can easily opt out and become our guest each and every time you log on. You can also delete cookies that have already been set.
AFFILIATE ACCOUNTS
We offer a one off procuration fee of 5% on all our products to registered affiliates. These fees will be payable 30 days after delivery of goods. All registered affiliates will be required to have a ‘homepage’.
Your account will need to be approved before you are able to log in as an affiliate user.
